Dinar and Farid, Pickering
We set out to try and make a backyard paradise as you see on those television shows and are so jealous of but are well aware that those kind of pool projects are on television for a reason. Mark and Dave of Custom Pools and Landscaping came highly recommended. Our one requirement was to a have a full service company so we were not being put in the position of general contractor between multiple trades. The project started with consultation and then an architectural plan. We approved it and got our quote. The project started on time and finished faster than we expected. The quality and skills of people they have on their team is unbelievable. The project included, demolition, excavation, plumbing, electrical, building structures, a custom designed 28′ waterfall and diving platforms and tonnes of stone all placed with precision. They were respectful of our neighbors and our property. By the end of the project our expectations were exceeded by 150% and all on budget. Our backyard paradise will rival anything you see on television. Thank you so much guys.
Allan, Forest Hill
My involvement with Custom Pools dates back to spring of 2013 when I was contemplating installing a pool in the back yard of our home. While I met with several pool companies, I was most impressed by the professionalism, integrity and “no nonsense” approach of Custom Pools. They had come highly recommended from a friend of mine who had enjoyed a wonderful experience with them. Once the budget and schedule were finalized, I was truly amazed at how quickly work was completed and how efficiently changes were incorporated into the design during the installation process. The pool was completed on time and on budget and was truly a terrific experience from start to finish. Equally impressive has been the service that I receive from Custom Pools for ongoing maintenance and repairs. Their team is professional, courteous and reliable. They are a 1st class organization and one which I continue to recommend to friends on a regular basis.
Leigh and Robb, Stouffville
Our pool turned out to be a dreamer’s paradise. We knew what we wanted our pool/yard to look like but what we received was beyond our expectations. There is no reason for us to leave for vacation every year since we have a resort in our backyard. This is our second experience with Custom Pools and it only gets better. We have recommended Custom Pools to many and will continue to do so.
Dale and Sharon, Newmarket
Our pool was done in such a timely manner that we were surprised that such people existed anymore. Thank you Custom Pools for such a great job and we would gladly recommend you to anyone in the world.
Mark and Shelley, Thornhill
You and your people exceeded our expectations!
David and Heather, Toronto
Working with Custom Pools to create our backyard oasis has been an enjoyable experience. From the design to implementation, Custom Pools guided us through the entire process with the utmost care no matter how big or small the detail.
Simon and Daniella, Newmarket
My Wife and I recently contracted with Custom Pools and Landscaping Inc. for the installation of our in-ground pool. We had interviewed many pool contracting companies in York Region in 2005 and were most impressed by Dave Gordon’s discussion with us about Custom Pools, compared to any other company. He seemed human! We hired Custom Pools with no further research, in spring 2006.
They say the “proof is in the pudding”. Dave’s Crew, not subcontractors but his own team, started work, didn’t waste one minute of time and did an excellent job to the point, barely ten days later (largely due to a rain interruption), we now have a sparkling new pool for our family to exercise and play in. With Custom Pools we were always Comfortable that Dave, Mark and the rest of his team were always the ones doing the installation. Custom Pools is a building machine.
Add to this the fact that Whenever they or We needed anything the crew was very polite and Well mannered. Even to the point of removing shoes when accessing our house for any reason which we greatly appreciated. It was also refreshing to see them clean up at the end of the day’s work, so our neighbours were not sloshing around in mud puddles on the sidewalk. Of course there is dirt with construction but they did their very best to keep it to a minimum.
After construction of a pool there is always a learning curve for the owner. Dave and Mark did an excellent job educating us on how things work and making sure we file our equipment warranties. Of course being new to all of this (I hadn’t operated a pool since l was a kid), l ran into problems right away. Feeling like a bit of a pest I contacted Dave and Mark often after hours and they were still responsive after work completion and really helped us out above and beyond the call of duty. There is no question in my mind that after sale service is very important to Custom Pools.
In my business quality and service to the client are top priorities and I measure other services I purchase in the same way. I also look for safe contractors as I am involved heavily in the construction industry in my business. Given our extremely positive experience with Custom Pools, I highly recommend them to anyone considering them as their contractor, they do excellent work. Enjoy your future Custom Pools “creation”, we know we will.
Thanks Dave, Mark, and the rest of your team for a great job.
Anna and Carm, Newmarket
Your company seems to be an exception in today’s market place and my wife and I shall most highly pass our experiences along to interested parties. And, most recently, non-warranty work was done in a professional, friendly, and efficient manner.
Jim and Carol, Aurora
I wish to thank the Custom Pools team for the professional design and installation of our pool and spa for our home. We were impressed with the quality of workmanship, knowledge, and advice. From start to finish working with Custom Pools has been an enjoyable experience and I would not hesitate to recommend your company.
Sherry and Steve, Newmarket
We are thrilled with our new pool by Custom Pools. We found your company to be a pleasure to work with and extremely helpful and knowledgeable. Our backyard is now truly a paradise which we will enjoy it for years to come. We highly recommend Custom Pools.